HIGHHousekeeping · 8 mentions · +60%
Bathroom cleanliness is trending down
Inspect affected rooms, review the bathroom SOP and add supervisor spot checks this week.
AI operations for hospitality
Operational intelligence for better guest experiences.
NioReview helps hotel teams fix problems reported by guests before they become expensive patterns.
Built for hotel reviews from
Booking.comGoogleTripadvisorAirbnb
Hotel dashboard
A simple dashboard to make effective decisions
Last 30 days ⌄
Overall score8.7+0.2
Cleanliness7.6−0.8
Staff9.3+0.4
Sleep quality8.1−0.3
Operational priorities
HIGHFront Desk · 5 mentions · +25%
Parking communication is unclear
Standardise pre-arrival guidance and give the front office one approved parking message.
MONITORMaintenance · 4 mentions · stable
Outside noise affects sleep quality
Identify affected rooms and test practical mitigation such as earplugs and quieter room allocation.
Better stays. Stronger business.
Invest in the guest experience. Build a more profitable hotel.
Give guests a reason to rate you higher
Find the recurring problems behind disappointing stays and give your team clear priorities to address them. Better experiences create the foundation for happier guests and stronger review scores.
Build the reputation that supports higher room rates
A stronger review reputation can support a higher average daily rate (ADR). NioReview helps your team focus on the guest-experience improvements that build that reputation, so you can compete on value, not just price.
Protect profit by tackling repeat problems
Recurring complaints can mean refunds, compensation and time spent putting things right. Address their causes earlier and focus your team's effort where it matters, helping protect margins as you improve the guest experience.
Simple by design
Three steps from reviews to better operations.
No spreadsheets. No manual categorisation. No generic AI summary.
Connect
Bring together reviews from Booking.com, Google, Tripadvisor and Airbnb.
Understand
NioReview analyses sentiment, hotel KPIs, recurring issues and changes over time.
Act
Receive prioritised actions with owners, evidence and a clear way to measure improvement.
Built for hotel decision-makers
Review intelligence that speaks the language of operations.
Five hotel performance KPIs
Department-level issue ownership
English translation of every review
Evidence-backed action recommendations
AI-assisted guest reply drafts
Period and channel comparison
Simple per-property pricing
Start with clarity. Scale when the operation is ready.
Every plan is built around one outcome: helping hotel teams decide what to improve next.
Free
For hotels starting with review intelligenceUnderstand recent Booking.com feedback and see the core guest-experience signals at no cost.
€0
per monthper property
No payment required
Start with Free What is included- One hotel property
- Booking.com review connection
- Latest 100 reviews
- Weekly review refresh
- Health Pulse and AI Verdict
- Sentiment, aspect ratings, and translated reviews
- More than the latest 100 reviews
- Priorities dashboard to turn reviews into action
Solo
For independent hotels and B&BsGo deeper on one review channel and turn guest feedback into clear operational priorities.
€39
per monthper property
Billed monthly
Choose Solo What is included- One hotel property
- One selected channel: Booking.com, Google, Airbnb, or Tripadvisor
- Up to 24 months or 3,000 reviews
- Weekly review refresh
- Performance trends, sentiment, aspects, and translation
- Priorities dashboard with guest evidence and recommended actions
- 20 editable AI reply drafts per month
- Multiple connected review channels
- Unlimited AI reply drafts
Most popular
Pro
For serious boutique hotel teamsTurn recurring guest feedback into accountable operational work, not another report to file away.
€69
per monthper property
Billed monthly
Choose Pro What is included- Multiple connected review channels
- Up to 6,000 historical reviews across connected channels
- Daily review refresh
- 200 AI reply drafts per month, up to three per review
- Impact Scores for recurring issues
- Operational Action Board
- Multi-user access: add team members by department
- Owners, target dates, and guest evidence
Managed pilot
Portfolio
For small hotel groups and consultantsBring several properties into one managed view with Pro-level intelligence for every hotel.
On quotationTailored to your properties and support needs
Discuss Portfolio What is included- Up to five hotel properties
- Pro capabilities for each property
- One login with property switching
- Founder-led setup and support
- Portfolio reporting as it becomes available
- Quotation tailored to property count
Free includes the current core Booking.com experience. Solo includes one selected review channel and up to 24 months or 3,000 reviews. Pro includes up to 6,000 historical reviews across connected channels and 200 AI reply drafts per month. Annual Solo and Pro plans include two months free. Portfolio is always prepared on quotation and is currently offered through a managed pilot while self-service multi-property billing and consolidated reporting are completed. Channel connection and feature availability are confirmed during onboarding.
Frequently asked questions
Which review platforms can I connect today?
You can connect Booking.com, Airbnb, Tripadvisor and Google, depending on your plan. Free includes Booking.com, Solo includes one selected channel, and Pro supports multiple connected channels. More platforms are in the pipeline.
What do I need to get started?
Simply register, add your property and connect your preferred review channel. You do not need any technical skills. Our support team guides you through every step, with onboarding over a Zoom call or in person where available. We help you get set up and feel confident using NioReview.
Who on my team can use NioReview?
NioReview is built for the whole hotel team, from owners and managers to reception, housekeeping, maintenance and food and beverage. Multi-user access is included in Pro, so you can add team members by department and bring the people responsible for improvements into one workspace.
How is this different from reading reviews or using a task manager?
Reading reviews across separate platforms takes time and makes recurring issues harder to spot. Task managers such as ClickUp can be customized for hotels, but you still need to collect the feedback, identify patterns and turn them into work. NioReview connects guest-review evidence, hotel KPIs and operational priorities in a workflow built for hotel teams.
Can NioReview guarantee better review scores or higher revenue?
No software can guarantee either. NioReview helps you identify recurring guest problems, prioritize improvements and follow changes in guest feedback. Results depend on the actions your team takes, as well as factors such as demand, pricing and competition. Better guest experiences can support a stronger reputation and pricing power, but we do not promise a specific increase in scores, ADR or profit.
Why not use Claude or ChatGPT to analyze my reviews?
You can. General AI tools are useful for exploring reviews and creating summaries. NioReview gives you a ready-made hotel workspace, so you do not have to build and maintain your own dashboard, repeat the analysis or organize the results yourself. Connected review channels, consistent hotel KPIs, trends and evidence-backed actions stay together. With Pro, you can also add your team by department and manage follow-through in the same workspace.
How is NioReview different from other review platforms?
Review platforms vary, and some also offer analytics and operational tools. NioReview focuses on a simple path from guest feedback to hotel action: understand your guest-experience KPIs, see recurring issues and give your team clear priorities backed by reviews. The emphasis is on deciding what to improve and following through, not just collecting ratings or drafting replies.
Early access
Built with hoteliers. Ready for hotels.
NioReview is currently being validated with real hotel review data. We are inviting selected hotels to join the pilot and shape the product with us.
Join the pilot